Privacy Policy

Last updated: 27 September 2026

Gloss Interiors (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and look after your personal information when you visit our website, contact us or use our interior design services.

Who we are

Gloss Interiors is an interior design business based in Leicestershire. We are the data controller for the personal information described in this policy. You can contact us using the details below:

Gloss Interiors
24 Steyning Cres, Glenfield, Leicester, LE3 8PJ
Phone: 07774003987
Email: info.glossinteriors@gmail.com

The information we collect

We may collect and use the following personal information:

• Contact details – such as your name, address, email address, phone number and postcode.
• Enquiry and project information – details you share with us about your home or business, your design brief, room measurements and preferences.
• Order and payment information – details needed to process deposits, payments and orders for goods and services.
• Website usage information – information collected through cookies and similar technologies. Please see our Cookie Policy for more detail.

How we collect your information

• When you complete the enquiry form on our Contact Us page.
• When you email, phone or visit us, or book a consultation or measure-up.
• When you become a client and we deliver our interior design, curtain, blind, upholstery or fitting services.
• Automatically when you browse our website, through cookies.

How we use your information

• To respond to your enquiries and provide quotes and estimates.
• To arrange consultations, measure-ups, fittings and site visits.
• To deliver our services and supply goods you have ordered, including sharing necessary details with trusted makers, fitters and suppliers.
• To manage payments, invoices and our business records.
• To improve our website and understand how visitors use it (where you have consented to analytics cookies).

Our legal basis

All personal information that we collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and your rights under them. We rely on the following lawful bases:

• Contract – where processing is needed to provide a quote or deliver services you have asked for.
• Legitimate interests – to run and improve our business and respond to enquiries.
• Legal obligation – to keep financial and tax records.
• Consent – for non-essential cookies and any marketing communications. You can withdraw consent at any time.

Sharing your information

We never sell your personal information. We only share it where necessary with:

• Makers, fitters, tradespeople and suppliers who help us deliver your project.
• Service providers who support our website and business, such as our website host, our enquiry form provider (HubSpot) and map provider (Google Maps).
• Professional advisers, or authorities where required by law.

Some of these providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described above. Client and financial records are normally kept for six years to meet legal and accounting requirements. Enquiries that do not lead to work are deleted when no longer needed.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.

Your rights

Under data protection law you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Restrict or object to how we use your information.
• Request a copy of your information in a portable format.
• Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies. For full details, please read our Cookie Policy.

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page.